Returns & Refunds
We want you to love your Royal Mahjong Society purchase! If something isn't quite right, we're here to help.
Returns
We accept returns of most items within 15 days of delivery. Items must be unused, complete, and in their original packaging, with all included components.
All returns require prior authorization. Before sending anything back, please email us at info@theroyalmahjongsociety.com with your order number and reason for return.
Once your return is approved, we'll provide instructions on how to send your items back.
Return Shipping
Return shipping costs are the responsibility of the customer for standard returns.
To make the process easier and more affordable, we can provide a return shipping label using our discounted shipping rates. The cost of the label will be deducted from your refund.
You're also welcome to arrange your own return shipping using a tracked shipping service. However, shipping costs incurred independently will not be reimbursed unless approved by us in advance.
Please do not send merchandise back without first receiving return authorization.
Restocking Fees
The following restocking fees apply to Heirloom Collection tile sets:
- Heirloom Tile Sets (tiles still sealed in original plastic): $25
- Heirloom Tile Sets (tiles removed from plastic): $45
- Studio Series Tile Sets: No restocking fee
All returned tile sets must be unused, complete, and in their original packaging, with all tiles and accessories included. Sets showing signs of play, use, or customer-caused damage are not eligible for a standard return.
Damaged Items & Quality Concerns
We take pride in the quality of our products and want you to be happy with your purchase.
If your order arrives damaged, incomplete, or has a manufacturing issue, please contact us within 7 days of delivery whenever possible. Include your order number, a description of the concern, and clear photos of the affected item.
Our team will review each situation individually and work with you to determine the best resolution, whether that's a replacement component, an exchange, or a return.
Please contact us before purchasing a return shipping label or sending any merchandise back.
Refunds
Once your approved return has been received and inspected, your refund will be issued to your original payment method, minus any applicable restocking fees and return shipping charges.
Original shipping charges are nonrefundable for standard returns.
Please allow up to 10 business days for your refund to appear on your account, depending on your payment provider.
Need to Request a Return?
We're happy to help! To request a return or report a problem with your order, please email info@theroyalmahjongsociety.com with your order number and a brief description of your request.
If you're contacting us about damaged merchandise or a quality concern, please include photos so we can better assist you.
We typically respond within 1–2 business days. If you haven't heard from us, please check your spam folder, as our replies occasionally end up there.
Please wait for return authorization and instructions before shipping anything back to us.
The Royal Mahjong Society
30 Jefferson Park Road, Unit B
Warwick, RI 02888
401-203-8591